Frequently Asked Questions
Everything you need to know about your Ninepine experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free of charge, while returns for refund may incur a small processing fee.
How do I find the right size for me?
Each product page features a detailed size guide and 'Fit Notes' to help you choose. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are Ninepine products sustainably made?
Sustainability is at our core. We use recycled materials where possible and partner with ethical factories that ensure fair wages and safe working conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna.
How should I care for my Ninepine garments?
To ensure longevity, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using fabric softeners or bleach on technical fabrics.